Admin Department

Welcome to the NMRA Administration Department!

The Administration Department provides direct service to the Membership of the Association, including maintaining official Membership records. We also provide support functions to the Organization Departments and Programs, and Membership Reports to the Region Officers of the NMRA.

The Administration Department staff:

  • Jenny Hendricks - Chief Administrative Officer (CAO), Insurance Administrator, NTS, Conventions, Museum
  • Susan Straub - Region Administrative Services, Advertising, Wholesale Sales, Accounting
  • open - Administrative Services
  • open - Administrative Services
  • open - Administrative Services

How to contact us?

You can reach the staff at (423) 892-2846, or email us at hq [at] (NMRA Headquarters)

How We Can Help You:

Please allow 5-7 working days for a response.

  • Report changes of address
  • Member Card replacement
  • Missing Scale Rails
  • New Member Pack
  • Deceased Members
  • Request a Membership Promotion Pack for Region Conventions
  • Incorrect Expiration Dates
  • Multiple NMRA Member ID Numbers
  • Region Subscription Payment
  • Membership Information
  • Region Contacts
  • Collector's Insurance (please see memo below)
  • Region Event Liability Insurance
  • Order Shipment Tracking
  • Wholesale Merchandise Items and Pricing
  • To renew your membership online click here
  • To order NMRA merchandise click here

Administrative Request Form

Please direct any research questions about the hobby of model railroading, prototype railroads or drawings, railroad history or modeling specific research to the NMRA A.C. Kalmbach Memorial Library.

The Administration Department staff members are not experienced modelers. If you would like advice from one of our many experienced member modelers you may choose one of the following options:

  • If you are a NMRA Member, please contact the memberaid [at] (NMRA Member Aid Chair )of the NMRA Services Department.
  • If you are not yet a member of the NMRA, you may direct your general modeling questions to the Answer Group, which is a group of NMRA Modelers who have volunteered to help fellow modelers with general modeling questions. Please remember that these members are volunteering, and it may take up to two weeks to receive a response to your request.

NMRA Liability and Property Insurance Program.

On February 20, 2007, our Insurance Coordinator and Past President, John Roberts, wrote a memo on the insurance program. This memo is current for the current year. Full details of the program can be found by following this link.

The details are also available as an Adobe PDF file which can be found here.

Thank you for your support of the NMRA and the Hobby of Model Railroading.

Happy Modeling!